We begin the New Year with a technical troubleshooting enquiry from the US Navy Office based in Okinawa, Japan – 6,200 miles away from our UK headquarters.
Forged by the Sea
The US Navy needs no introduction. Their homepage leads with the following colourful sentiment:
The sea is an incredible beast. It reaches impossible speeds, depths and distances. It cannot be beaten with the strongest fist, the sharpest knife or the fastest bullet.
In America’s Navy, water and salt flow through our veins in the same proportion as the sea. That mighty force is the lifeblood of the greatest Navy ever to sail upon it, slip beneath it or fly above it. It shapes Americans from every corner of the nation into Sailors with the courage to protect liberty back home. Bonding us with the commitment to serve with honour. The sea propels every one of our men and women to defeat or defend. To comfort or to awe. To victory or to the rescue.
We are America’s Navy. And we are all Forged by the Sea.
Reaching out to Hydraulics Online
“Greetings from US Navy Office, Okinawa, Japan”.
This welcoming message was the headline in an email sent from the US Navy Office based in Okinawa Japan to our technical team.
The Marine Surveyor in question needed our help and service with two Eaton Vickers pumps on board the LCM, a so-called ‘landing craft mechanical’ used for carrying vehicles. During an operational test they discovered that the pumps onboard had a limited flow and so they reached out to the experienced team at Hydraulics Online for help.
Expert Advice and Another Happy Customer
Our highly experienced Technical Sales Engineer, Ian, took ownership of the matter and responded promptly with a thorough analysis report: identifying possible causes and detailing troubleshooting instructions. Ian’s guidance proved to be just what was needed and enabled the Navy engineers to ensure the vessel was in ‘ship shape’ working condition yet again.
Quote from the Marine Surveyor in charge:
Good Morning Ian,
I want to thank you very much for your guidance. We resolved it by bringing up the RPM. The oil pressure went up!
Once again, thank you very much for helping us in a crucial time.
You’re in Safe Hands
Partner with us and achieve things you might not think possible. We’re a leading, award-winning, ISO 9001 accredited provider of customer-centric fluid power solutions to 130 countries and 24 sectors worldwide, including the Aerospace and Military sector.
Our technical team has over 100 years of experience in delivering world-leading hydraulic systems and product solutions. Our success is built on quality and the fact that we are 100% independent – we provide truly unbiased advice and the most optimal and cost-effective solutions for our customers. Every time.