Even 4,000 Miles Apart – Trust Travels Fast…
Despite being in Barbados, over 4,000 miles away from Hydraulics Online’s UK offices, this leading roofing and construction manufacturer consistently relies on Hydraulics Online as its preferred hydraulics supplier. With dependable, on-time delivery of vital hydraulic components, Hydraulics Online helps ensure uninterrupted production – no matter the distance.
Urgency in Caribbean Construction
From its factory in Barbados, this manufacturer supplies the construction industry with custom-built materials – welded wire mesh for concrete reinforcement, steel rebar, corrugated roof cladding, gutters, and hurricane shutters. Every product is made to order, meaning production machine downtime doesn’t just pause operations – it risks serious delays for its construction clients.
That’s why the company relies on Hydraulics Online, its trusted hydraulics supplier, to deliver essential replacement parts fast. Production Manager Ricky explains:
“We aim to supply our customers in 24 hours. If a machine fails, it affects everything – since I only have one of each type. A single breakdown can halt the entire line. That’s bad news for us and even worse for our customers.”
“I don’t think Hydraulics Online has ever refused an order or been unable to source what I needed.”
The Search for a Reliable Hydraulics Supplier
Maintaining production-critical machines requires fast access to components like hydraulic pumps, cylinders, and motors. When Ricky, the Production Manager for a leading construction manufacturer in Barbados, began experiencing delays and high costs from his existing supplier, he knew it was time to find a more reliable hydraulics supplier.
“With my old suppliers, there were delays responding to my enquiries,” Ricky explains. “They were slow to follow up, and the alternatives they suggested were expensive.”
After an online search, Ricky discovered Hydraulics Online – a decision that would change everything. In September 2011, he placed his first order: a hydraulic motor for an otherwise obsolete machine. The result?
“From day one, Hydraulics Online has been excellent. They get back to me straight away, offer extremely competitive pricing, and their delivery is excellent.”
Sourcing the Impossible: Hydraulics Online Delivers
For Ricky, maintaining older machinery comes with a familiar frustration: many parts are no longer stocked, catalogued, or even manufactured. Yet this hasn’t slowed him down – thanks to a supplier that thrives on solving sourcing headaches.
“Some of my machines are old, and finding the replacement parts isn’t always easy,” Ricky shares.
His first order with Hydraulics Online involved one such “obsolete” machine. Despite the age and rarity of the part, the team responded immediately with a quote for a suitable replacement – no delays, no finger-crossing.
“If they can’t find the exact part,” Ricky explains, “they come back to me quickly with suggestions for alternatives. To date, Hydraulics Online has always been able to satisfy every requirement. I don’t think they’ve ever refused an order or been unable to find a part I needed.”
That agility has earned Ricky’s trust. So far, Hydraulics Online has sourced every component he’s needed, without ever turning down a request.
4,000 Miles, Zero Delays
Distance is no deterrent when service is this dialled in. Operating more than 4,000 miles from the UK, Ricky depends on fast deliveries to keep his Barbados-based production line humming. And Hydraulics Online has never let him down.
“Despite being more than 4,000 miles away, the delivery has always been timely, quick and as promised.”
With regular flights from UK carriers, Hydraulics Online coordinates prompt shipping – minimising disruptions and keeping Ricky’s clients satisfied.
“Speed is important to me,” Ricky notes. “If Hydraulics Online can’t find what I need, they suggest alternatives quickly and arrange shipment very quickly.”
His verdict?
“The service from Hydraulics Online is the best.”
Whether you're around the corner here in the UK or – like Ricky – thousands of miles away and looking for a reliable hydraulics supplier – we’re here.
Discover more success stories from Hydraulics Online…
Success Story: Materials Handling
Rather than carrying multiple spare parts for different machines, this materials handling equipment provider turned to Hydraulics Online for a smarter, more flexible solution.
Read MoreHydraulics Online designed a solution that could do this for us – and overnight, we went from a six-week lead time to being able to offer a lead time measured in hours.
Polarfront – The Explorer of the Arctic Sea
Latitude Blanche is a French shipping company founded in 2017 by graduates of the École Nationale Supérieure Maritime. After years of navigating icy waters, they set out to offer a new kind of polar expedition – one shaped by experience, sustainability, and adventure.
When their ship, Polarfront, urgently needed a rare hydraulic fuel feed pump, they turned to Hydraulics Online.
Read More“Quick and precise,” said Yann le Bellec, Co-founder and CEO, summing up the service they received.
Lights, Camera, Action!
In live broadcasting, time is of the essence – and there’s no such thing as a second take. Adrian Croome, founder of Off Road Jib and a veteran of more than 25 years in television, had spent years manually levelling heavy camera rigs between sets and locations. He knew there had to be a better way – but assumed the solution would be too complex or costly to pursue.
Read MoreI didn’t know where to start and thought it would be too complicated and way too expensive to make it a reality.
