Hydraulic engineering is complex: a little knowledge can be dangerous, or at least lead to a sub-optimal solution. That's why all enquiries are handled on a case-by-case basis by our team.
If you have product enquiries, please get in touch with us here. But if you have questions about us and how to we do business, then read on…
Can I buy online?
You may have found us online, but we are not an ‘online’ business. Regardless of originating location, every enquiry is handled on a case-by-case basis by a member of our technical sales team; ensuring our customers get the best advice and solution every time.
Where are you based?
You can find us in Alsager, South Cheshire, England. Click here to pinpoint us on the map – and feel free to pop in if you’re nearby!
When are your offices open?
We are open from: 08:30 to 17:00 (GMT), Monday – Thursday, and from: 08:30 to 16:00 (GMT) on Fridays. Please visit our Contact Us page for more details.
Do you have any agents, distributors or offices overseas?
No, all domestic and international sales are serviced from our UK offices. That means it is crucial that we get things right: first time, every time, and this is where our technical expertise and award-winning customer service come in. Combining these with our global sourcing and distribution network, our customers regularly tell us we offer a better service than their local suppliers.
Where do you ship to?
We serve customers on a truly global scale and to date we’ve shipped to over 130 countries.
We’ll always go the extra mile for customers, but sometimes designing the hydraulic systems and sourcing obscure, or even obsolete, equipment is the easy part. Our Technical Sales Team has written a blog about the challenges of being a truly global business and shipping to places that sometimes aren’t even on the map! You can read it here.
Can you ship on our own freight forwarder's account?
Yes, that’s no problem. We’ll need: your freight company’s contact details, your account number (your international one if you’re overseas), and details of the freight service option and insurance cover you require.
Do you provide a warranty on the equipment you supply?
Yes, of course. Full details can be found in Clause 13 of our Terms and Conditions.
What quality accreditations do you have?
We are accredited to ISO 9001:2015 and have been recognised for a number of awards too. Read more here.
Do you offer credit accounts?
Yes, for UK customers where a successful trading relationship has already been established; typically after three 3 proforma transactions.
In all cases we will make a search with a credit reference agency or other source, a copy of which will be held on our records. For limited companies we also reserve the right to make additional enquiries of the principal directors. Our terms of credit are strictly 30 days from date of invoice – see our full terms and conditions for full details. We retain the right to refuse credit facilities without divulging our reasons.
Please contact our sales team for more information.
Do you have a printed catalogue?
No, we don’t. Working with over 150 manufacturers and suppliers means that we cannot capture and document everything that we do; this website only showcases a small selection of the brands and products that we supply.
Contact us if you can’t find what you’re looking for; our experienced team will still be able to help.
Can you do hydraulic repairs?
Saving money by eradicating unnecessary expenditure is important to any business, so, yes, we also offer a comprehensive hydraulic repair and refurbishment service. Click here to find out more here.
