Frequently Asked Questions

You may have found us online, but we are not an ‘online’ business. Regardless of originating location, every enquiry is handled on a case-by-case basis by a member of our technical sales team, ensuring our customers get the best advice and solution every time.

You can find us in Alsager, South Cheshire, England. Click here to pinpoint us on the map – and feel free to pop in if you’re nearby!

We are open from: 08:30 to 17:00 (GMT), Monday – Thursday, and from: 08:30 to 16:00 (GMT) on Fridays. Please visit our Contact Us page for more details.

No, all domestic and international sales are serviced from our UK offices. That means it is crucial that we get things right: first time, every time, and this is where our technical expertise and award-winning customer service come in. Combining these with our global sourcing and distribution network, our customers regularly tell us we offer a better service than their local suppliers.

We’re the industry’s only UK Government Export Champions and serve customers on a truly global scale. To date, we’ve shipped to over 130 countries.

We’ll always go the extra mile for customers, but sometimes designing the hydraulic systems and sourcing obscure, or even obsolete, equipment is the easy part. Our Technical Sales Team has written a blog about the challenges of sometimes shipping to places that sometimes aren’t even on the map! You can read it here.

Yes, that’s no problem. We’ll need your freight company’s contact details, your account number (your international one if you’re overseas), and details of the freight service option and insurance cover you require.

Yes, of course. Full details can be found in Clause 13 of our Terms and Conditions.

We are accredited to ISO 9001:2015 and have been recognised for a number of awards too. Read more here.

Yes, of course. We can provide test certificates and certificates of conformity, certificates of origin, ATEX certification and EUR 1 movement certificates.

Yes, for UK customers where a successful trading relationship has already been established; typically after three 3 proforma transactions.

In all cases we will make a search with a credit reference agency or other source, a copy of which will be held on our records. For limited companies we also reserve the right to make additional enquiries of the principal directors. Our terms of credit are strictly 30 days from date of invoice – see our full terms and conditions for full details. We retain the right to refuse credit facilities without divulging our reasons.

Please contact our sales team for more information.

No, we don’t. Working with over 150 manufacturers and suppliers means that we cannot capture and document everything that we do; this website only showcases a small selection of the brands and products that we supply.

Contact us if you can’t find what you’re looking for; our experienced team will still be able to help.

Yes. We’re renowned for sourcing and replacing obsolete, discontinued, or unbranded components. Photos, dimensions, and any markings help us identify suitable alternatives.

Yes. We specialise in sourcing replacements for obsolete or unsupported equipment and can often recommend modern equivalents.

In most cases, yes. We work with a huge portfolio of manufacturers worldwide and can often provide direct equivalents or improved alternatives.

Yes. We support OEMs and large organisations with ongoing supply, technical support, and project‑based work.

Yes. We can provide technical specifications, drawings, and supporting documentation to help with tender processes.

Yes. We can set up scheduled deliveries or framework arrangements to support your production or maintenance planning.

Saving money by eradicating unnecessary expenditure is important to any business, so, yes, we also offer a comprehensive hydraulic repair and refurbishment service. Click here to find out more here.