Hydraulics Online is built on quality and continuous improvement.
We believe that sourcing hydraulic equipment and solutions should be quick, easy and customer-led. And so our team works around the clock to deliver a first class customer experience.
In 2014 we were ISO 9001 certified. This has paved the way for clear objectives, procedures and performance feedback for our staff. The result? An improved company culture, motivational leadership, consistent procedures and happy clients!
I strongly feel that ISO 9001 is right for us as a business. On a practical level, as we attract more overseas trade, we’re increasingly asked about the standard by new customers on their vendor questionnaires. But, more than that, I feel that it enables us to consolidate our achievements to date, in terms of quality and customer service, and ensures that we can retain those standards as we grow. I always want us to raise the bar and do things properly, so for me it was important to secure the accreditation directly from the British Standards Institute themselves. The process is invaluable in sharpening our thinking. Years on and the whole team is always alert to opportunities to work more effectively. It’s just the way we do things now. Helen Tonks, Operations Director and Co-founder.
A recognised world authority
For our quality accreditation, we chose the BSI, British Standards Institution, who is a recognised world authority in quality management systems and is also the national standards body of the United Kingdom.
You can see a copy of our ISO 9001 Certificate here.