Hydraulics Online is built on quality and continuous improvement.
We believe that sourcing hydraulic equipment and solutions should be quick, easy and customer-led. And so our team works tirelessly to deliver a first class customer experience.
In 2014 we were ISO 9001 certified. This paved the way for further growth with clear objectives, procedures and performance feedback for our staff. The result? A strengthened company culture, motivational leadership, continuous improvement mindset and happy clients around the world!
I feel so strongly about ISO 9001 and its value for our business. On a practical level, whenever we attract new overseas trade, we’re regularly asked about the standard by new customers on their vendor questionnaires. But, more than that, I feel that it enables us to continually consolidate our achievements to date, in terms of quality and customer service, and ensures that we can retain those standards as we further develop and grow.
We always want to raise the bar and do things properly, so for me it was important to secure the accreditation directly from the British Standards Institute themselves. The process is invaluable in sharpening our thinking. Years on and the whole team is always alert to opportunities to work more effectively. It’s just the way we do things now.
Helen Tonks, Operations Director and Co-founder.
A recognised world authority
For our quality accreditation, we chose the BSI, British Standards Institution, who is a recognised world authority in quality management systems and is also the national standards body of the United Kingdom.
You can see a copy of our ISO 9001 Certificate here.