At Hydraulics Online, quality isn’t a checkbox – it’s how we deliver.
Since 2004, we’ve built a reputation for rigour, reliability, and doing things properly. In 2014, we formalised that commitment by achieving ISO 9001 certification through BSI – the UK’s national standards body and a global authority on quality management. For customers in over 130 countries, it’s a visible assurance of the standards we live by.
Why ISO 9001 Matters
ISO 9001:2015 is the world’s most established quality management standard. It provides a framework that supports the way we have always operated – while ensuring our systems, processes, and culture continue to evolve in line with our values and our customers’ expectations.
For our customers, it means:
- Confidence in our service and technical advice
- Transparent processes and clear communication
- Reliable delivery and long-term support
- A partner committed to continuous improvement and excellence
Why we Chose BSI
We’ve always believed in doing things properly. That’s why we chose to work directly with the British Standards Institution (BSI) – an internationally respected authority on quality management, accredited by UKAS. Their reputation for integrity and excellence aligned perfectly with our own.
Certification wasn’t then about changing how we work – it was about validating the high standards already embedded in our culture. It gave us a formal structure to articulate what we were already doing and a platform to keep raising the bar.
“We’ve always held ourselves to high standards. ISO 9001 simply gave us a framework to evidence and build on what we were already doing.” – Helen Tonks MBE, Co-founder, Hydraulics Online
What it Means in Practice
Our ISO 9001 certification underpins everything we do – from first enquiry to final delivery. It gives our team shared goals, structured feedback, and a clear framework for continuous improvement.
It also gives our customers peace of mind. Whether through formal vendor assessments or online research, ISO 9001 helps new clients quickly verify our credibility and professionalism.
We have high expectations for ourselves and always want to raise the bar; it was important for us to secure the accreditation directly with the British Standards Institution themselves. The process is invaluable in sharpening our thinking. Years on and the whole team is always alert to opportunities to work more effectively. It’s just the way we do things now.
Recognised by BSI
Today, our ISO 9001:2015 Quality Management System – audited externally every year – ensures we remain operationally robust and consistently deliver a quality service, day in and day out. You can view and download a copy of our ISO 9001 Certificate here.
Our commitment to quality, continuous improvement, and customer service excellence is such that the British Standards Institution selected Hydraulics Online as a featured case study. It highlights how we’ve used ISO 9001 not just to validate our internal processes, but to strengthen our brand, build customer trust, and support global growth. Read the BSI Case Study on Hydraulics Online.
Award-Winning Customer Service Impact
Securing and maintaining ISO 9001:2015 accreditation, adopting a continuous improvement mindset, and being truly customer-centric makes for a powerful combination.
In March 2024, Hydraulics Online was announced as a winner in the UK’s most prestigious Customer Service Awards – hosted by The Institute of Customer Service, the UK’s independent professional body for customer service. We were recognised in the Customer Commitment – Business to Business category, standing alongside household names on the evening that included Virgin Atlantic, Sky, Specsavers, Volkswagen, Dulux and Octopus Energy.
This award is further evidence of how our ISO 9001-certified approach underpins everything we do – from operational rigour to customer experience. It reflects the strength of our systems, the dedication of our team, and the trust we’ve earned from customers in over 130 countries.
Founded in 1996, The Institute of Customer Service works nationally with business, the public sector, and Government to drive performance through service excellence. The UK Customer Satisfaction Awards celebrate organisations that demonstrate tenacity, creativity, and innovation in delivering outstanding service.
Proof in Practice
If you’d like to see how our commitment to quality and service plays out in the real world, take a look at what our customers have to say. You’ll also find a growing list of awards and external recognition that we’ve earned for our achievements across industries and around the globe.
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