When procurement is high-stakes and time-critical, clarity and trust matter. This global logistics leader turned to Hydraulics Online for fast, reliable sourcing – cutting through complexity to deliver accurate quotes, firm lead times, and seamless support.
Support to Get Things Right
Most of the hydraulic procurement needs involve hydraulic motors for drilling rigs and other heavy machinery. Specifications can often be incomplete, which makes accuracy essential.
“Some of the specifications are quite sketchy and one thing Hydraulics Online is very good at is giving us a complete list of everything they need to know about that particular part in order to ensure that we are always quoting the right thing for the client,”
The customer service team values the added support Hydraulics Online provides – such as datasheets for each part, which are attached to quotes to aid clarity and decision-making.
“The other good thing about Hydraulics Online is that once they have quoted a lead time, they will stick to it,” says their account manager. “They meet their lead times, and this keeps our clients happy, which makes us happy.”
Independent Hydraulic Procurement Partner
A key strength of the Hydraulics Online business model is its independence from specific equipment brands and suppliers – a quality the client values highly.
“Because Hydraulics Online can source things through different suppliers they are able to offer very good lead times. I know from previous hydraulic procurement experience that it can be a bit of a minefield when sourcing hydraulic parts, but working with Hydraulics Online removes that risk for us. Rather than us having to call around different manufacturers, they can quote like for like for us. And they have good routes in to those manufacturers – they get the answers we need quickly.”
This flexibility allows Hydraulics Online to act as a single-source hydraulic procurement partner, streamlining the quoting process and reducing delays.
“Rather than us having to call around different manufacturers, Hydraulics Online can quote like for like for us.”
“If there is ever a problem getting pricing for any reason, Hydraulics Online will let us know the reason and we can go back to our clients and share that information.”
This level of openness and attention to detail strengthens the service this supply and logistics company delivers to its own customers – making Hydraulics Online a true extension of their team.
The support goes beyond technical expertise. As a new start-up without historical financial records, securing initial credit posed a challenge – until Hydraulics Online stepped in.
“Hydraulics Online has been very accommodating with us because they know we make our payments – our relationship has been built up on trust,” he concludes. “Hydraulics Online are very approachable and they are always on hand to answer any questions our clients have. It’s brilliant; they are a one-stop shop for us.”
Whether you're in a busy hydraulic procurement role regularly needing a reliable, 'go to' supplier, or simply have a one-off need to source equipment that you can be certain is fit for purpose – we're here.
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