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    Frequently Asked Questions

    Hydraulic engineering, by definition, is a technical subject: a classic case of where a little knowledge can, at worst, be dangerous or, at best, lead to a sub-optimal solution.  

    That’s why we prefer to deal with each enquiry on a case-by-case basis to ensure our customers get the best advice. Every time.

    So, if you do have a technical question, please get in touch with one of our technical sales engineers.

    You may have found us online, but we are not an ‘online’ business. Regardless of originating location, every enquiry is handled on a case-by-case basis by a member of our technical sales team; ensuring our customers get the best advice and solution every time.

    You can find us in Alsager, South Cheshire, England. Click here to pinpoint us on the map – and feel free to pop in if you’re nearby!

    We are open from: 08:30 to 17:00 (GMT), Monday – Thursday, and from: 08:30 to 16:00 (GMT) on Fridays. Please visit our Contact Us page for more details.

    No, all domestic and international sales are serviced from our UK offices. That means it is crucial that we get things right: first time, every time – and this is where our technical expertise and award-winning customer service come in. Combining these with our global sourcing and distribution network, our customers regularly tell us we offer a better service than their local suppliers.

    We serve customers on a truly global scale and to date we’ve shipped to over 130 countries.

    We’ll always go the extra mile for customers, but sometimes designing the hydraulic systems and sourcing obscure, or even obsolete, equipment is the easy part. One of our Technical Sales Team has written a blog about the challenges of being a truly global business and shipping to places that sometimes aren’t even on the map! You can read it here.

    Yes, that’s no problem. We’ll need: your freight company’s contact details, your account number (your international one if you’re overseas), and details of the freight service option and insurance cover you require.

    Yes, of course. Full details can be found in Clause 13 of our Terms and Conditions.

    We are accredited to ISO 9001:2015 and have been recognised for a number of awards too. Read more here.

    Yes, of course. We can provide: test certificates and certificates of conformity, certificates of origin, ATEX certification and EUR 1 movement certificates.

    Yes, for UK customers where a successful trading relationship has already been established; typically after three 3 proforma transactions.

    In all cases we will make a search with a credit reference agency or other source, a copy of which will be held on our records. For limited companies we also reserve the right to make additional enquiries of the principal directors. Our terms of credit are strictly 30 days from date of invoice – see our full terms and conditions for full details. We retain the right to refuse credit facilities without divulging our reasons.

    Please contact our sales team for more information.

    No, we don’t. Working with over 150 manufacturers and suppliers means that we cannot capture and document everything that we do; this website only showcases a small selection of the brands and products that we supply.

    Contact us if you can’t find what you’re looking for; our experienced team will still be able to help.

    Saving money by eradicating unnecessary expenditure is important to any business, so, yes, we also offer a comprehensive hydraulic repair and refurbishment service. Click here to find out more here.