A global leader in underwater cabling turned to Hydraulics Online for urgent support with a critical subsea hydraulics issue. Their regular supplier couldn’t deliver – but we did. Fast. Based on minimal information we sourced the part and earned a place as their trusted marine and subsea hydraulics partner.
A global underwater cabling company urgently needed a replacement hydraulic component for legacy marine equipment – something their usual supplier couldn’t provide.
“We had an immediate need to replace a hydraulic component on one of our older vessels,” recalls a ship superintendent. “Our usual supplier couldn’t help – and time was against us.”
Hydraulics Online stepped in, drawing on its global network and technical expertise to source the part, restore operations, and earn the client’s trust for future projects.
A Rapid Response That Changed Everything
A quick online search had led them to Hydraulics Online – where deep technical knowledge and fast, decisive service turned urgency into action.
“At that stage, I had nothing to lose,” recalls the ship superintendent. “I called Hydraulics Online, and within two hours they came back with: ‘Yes, we can source that.’ It was an absolute revelation.”
Despite having only a basic part description and a few photos, the Hydraulics Online team identified and sourced a compatible replacement – quickly and at a competitive price.
This fast, expert response earned Hydraulics Online a place on the company’s approved supplier list for marine and subsea hydraulics – a partnership that continues to deliver value.
“Contacting Hydraulics Online was an absolute revelation.” – Ship Superintendent
Trusted Supplier Relationships
In the world of subsea hydraulics, reliable supplier relationships are more than a convenience – they’re a necessity. For operators managing ageing fleets, sourcing compatible hydraulic spares becomes increasingly difficult year after year.
“Having good supplier relationships is crucial to keep our fleet moving,” our customer continues.” Every year a ship is aged, spares become more difficult to obtain. Knowing we have suppliers we can count on to deliver what we need is really important to us.”
Hydraulics Online has consistently delivered fast turnaround times and dependable service – qualities that make a real difference when time is tight.
“Hydraulics Online’s speed of response and turnaround times are great; when you need spares in a hurry, that’s brilliant. It means I don’t have to keep chasing people to get an answer.”
This kind of responsiveness has helped Hydraulics Online become a trusted supplier in the marine and subsea hydraulics space – valued not just for parts, but for peace of mind.
A Personal Approach
Beyond speed and technical expertise, Hydraulics Online is recognised for its personal approach – something our customer values deeply.
I would say Hydraulics Online are in the top end of response times in our industry… I know Hydraulics Online will come through for me. They stand out amongst the others because they offer such efficient service. Working with Hydraulics Online is great,” our customer says. “I know I can ring up the people I need to speak with direct. I get a personal service; I feel like Hydraulics Online cares. It’s nice when you feel like you know the person you’re dealing with. When I need something there and then, I call one of the sales team and I know Hydraulics Online will come through for me.” – (Ship Superintendent)
Whether you're looking for subsea hydraulics or in need of industrial and mobile solutions for use on firm, dry land – we're here to help!
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