One new year began with a technical hydraulic troubleshooting enquiry from the U.S. Navy Office in Okinawa, Japan – located 6,200 miles from our UK headquarters.
Forged by the Sea
The US Navy needs no introduction. Their home page once lead with the following colourful sentiment:
The sea is an incredible beast. It reaches impossible speeds, depths and distances. It cannot be beaten with the strongest fist, the sharpest knife or the fastest bullet.
In America’s Navy, water and salt flow through our veins in the same proportion as the sea. That mighty force is the lifeblood of the greatest Navy ever to sail upon it, slip beneath it or fly above it. It shapes Americans from every corner of the nation into sailors with the courage to protect liberty back home. Bonding us with the commitment to serve with honour. The sea propels every one of our men and women to defeat or defend. To comfort or to awe. To victory or to the rescue.
We are America’s Navy. And we are all forged by the sea.
Reaching Out to Hydraulics Online
Reaching out from 6,200 miles away, the U.S. Navy Office in Okinawa, Japan contacted Hydraulics Online with a critical hydraulic troubleshooting request. The email opened with a warm, “Greetings from US Navy Office, Okinawa, Japan” – a direct call for expert assistance.
The Marine Surveyor urgently needed support servicing two Eaton Vickers hydraulic pumps onboard an LCM (Landing Craft Mechanized), used for transporting military vehicles. During an operational test, flow irregularities in both pumps were detected, prompting the Navy team to rely on Hydraulics Online’s hydraulic troubleshooting expertise.
Expert Advice and Another Happy Customer
As one customer once said, we “don’t just shift boxes.” Our technical team brings deep expertise, delivering world-class hydraulic products, systems, and troubleshooting solutions to customers across industries.
For this U.S. Navy Office request, our Technical Sales Engineers quickly took ownership and responded with a comprehensive analysis report – identifying potential causes and providing step-by-step hydraulic troubleshooting instructions. Their guidance proved invaluable, enabling the Navy’s engineering team to restore the vessel to ship-shape operational condition once again.
“Good morning,
I want to thank you very much for your guidance. We resolved it by bringing up the rpm. The oil pressure went up! Once again, thank you very much for helping us in a crucial time.”
We are the first choice for customers in over 130 countries worldwide, supplying a vast selection of hydraulic brands and components. You are guaranteed impartial, technical advice and optimal solutions. Every time.
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Read More“Quick and precise,” said Yann le Bellec, Co-founder and CEO, summing up the service they received.
