Supporting customers’ new product development activities and delivering tender-winning solutions is all in a day’s work for the technical team here at Hydraulics Online. Our philosophy is one of not just “taking orders”, unless that’s all that our customers want and need us to do. Instead, we make it our business to understand your business… only then can we be sure that we are supplying you with hydraulic equipment that really is “fit for purpose”. Unfortunately, not everyone shares this way of thinking.
A global specialist vehicle converter, contacted the technical team recently looking for support having been let down by their existing supplier. They had previously taken delivery of a hydraulic power pack that had been incorrectly specified and was simply not suitable for their application; their successful tender for a major new contract was at stake.
Having asked the “right” questions and gathered as much information as they could about the application and its operating parameters, the technical team proposed an alternative system and suggested some additional improvements and safety features that could be made to the design.
Within the week the customer received their hydraulic power pack and additional equipment, and shortly afterwards began to put it through its paces as the prototype platform lift of an ambulance. It worked a treat! The customer then placed an additional order to to enable them to implement our earlier recommendations for additional systems improvements… and we are delighted to say that they won the tender!
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